Your commitment to us
Please treat our staff with the respect you expect from us. Harassment of our dental team will not be tolerated.
Action may be taken by the practice owner against patients who harass the dental team. You may be asked to find another dentist and asked to leave the practice.
Harassment includes but is not limited to violence, abuse and offensive language.
Our commitment to you
Our aim is for patients to be pleased with their experience of our service.
We take complaints very seriously in this practice.
Please refer to our complaints procedure if you wish to make a complaint.
In the event of any problems that cannot be solved informally with the people involved, then complaints should be put in writing and addressed to the practice Manager Claire Meredith at the practice.
The practice holds a complaints policy and procedure for further information please ask to speak to the Practice manager, or pick up a complaints leaflet in either of the waiting rooms at the practice.
Data protection and Confidentiality at the Practice
Access to patient information is strictly controlled and limited to staff on a need to know basis. Computerised information is password protected and no personally identifiable information will be disclosed to any third party without written consent from the patient in question.
Greenend Dental Practice complies with the Data Protection Act 1988 & General Data Protection Regulation 2018 and all the staff have read and understood, then signed the Confidentiality Policy and The Data Protection Code of Practice.
The practice operates a 24 hour cancellation notice; this is so we can offer the appointment to someone else.
If you fail to attend your NHS appointments on 2 occasions within a twelve month period you may risk no further NHS treatment at this practice. if you are undergoing NHS treatment and you fail to attend or late cancel( with less than 24 hours notice) your treatment plan may be closed. If you wish to continue with your treatment you may be required to pay a new charge unless you are entitled to free NHS dental treatment or have a valid reason as to why you missed the appointments. Please advise reception.
It is our practice policy to give patients full information about the cost of their dental treatment before any treatment is undertaken. A list and explanation of NHS charges is available.
A written estimate and treatment plan will be provided for all dental treatment.
You may pay for your dental treatment by cheque, cash, or credit/debit card. All treatment charges must be paid for on the day that any treatment is provided, on occasions you may be asked to pay for your treatment upfront
If a patient attends as an emergency there is a set NHS charge and this is to be paid on the day of the appointment.
For further information about paying for your dental treatment please ask to speak to the practice manager.
For patients registered with the practice in the event of an emergency that cannot wait until the practice reopens. Patients are advised to contact the emergency service that is provided by the NHS by calling 111. This service is available after 5pm in the week, all day Saturday and all day Sunday and Bank Holidays.
Patients who request an emergency appointment must be aware there is a stand alone NHS charge and this is to be paid on the day.