It is the patient’s responsibility to maintain their NHS dental registration.
Our patient attendance policy:
- Any adult patient that fails to attend, short notice cancels within 24 hours or is over 10 minutes late for their appointment twice within 12 months is removed from our NHS patient list and asked to find another dental practice
- Any adult patient that lapses two or more years between appointments is automatically removed from the nhs patient list.
While most patients respect the time they are allocated, patients arriving late, or not at all, prevent other patients from accessing care.
If you need to contact us to cancel or change an appointment and do not wish to call the practice, please email firstname.lastname@example.org
Our appointment reminder service was and always has been a complimentary service and was something as a business we used to personally pay for however, we have always reinforced the message that we kindly ask patients to not become reliant on this as it is not our responsibility to remind you to attend your appointments .
Here at Green End Dental we recommend you take every step necessary to make sure you arrive in good time. We need to be strict about both missed appointments and late arrivals. If you have to cancel, make sure you do so at least 24 hours in advance.
- After one missed appointment, your non-attendance or late attendance will be recorded. When you wish to make another appointment you will be given a slot at a time to suit the clinician, which may not suit your routine.
- If you fail to attend a second appointment (whether consecutive or not consecutive), you are removed from the nhs patient list
Due to the high volume of people wishing to receive NHS funded dental treatment and very long waiting lists, we have no choice but to remove patients who have not attended for two years or more from the NHS list.
Patients must attend regularly to keep up their NHS dental registration.
Current NHS Dental Charges
The charge you pay depends on the treatment you need to keep your mouth, gums and teeth healthy. You will only ever be asked to pay one charge for each complete course of treatment, even if you need to visit your dentist more than once to complete it- either Band 1, Band 2 or band 3.
If you are not exempt from charges, you should pay one of the following charges for each course of treatment you receive
Band 1 course of treatment – £25.80
This covers an examination, diagnosis (eg X-rays), advice on how to prevent future problems, a scale & polish if needed, and application of fluoride varnish or fissure sealant. If you require urgent care, even if your urgent treatment needs more than one appointment to complete, you will only pay one Band 1 charge.
Band 2 course of treatment – £70.70
This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth
Band 3 course of treatment – £306.80
This covers everything listed in Bands 1 & 2 above, plus crowns dentures & bridges.
Free NHS dental treatment or help with NHS costs.
You may be eligible for help with all or part of the costs of your NHS dental treatment. To see if this is applies to you, see the leaflet NHS dental Services in England, which is available from any NHS dental practice or visit the NHS choices website at www.nhs.uk/healthcosts or call 03003 001 343
For further information on NHS dental services and dental charges, see the leaflet NHS dental services in England or the dental services section of the NHS choices website (www.nhs.uk), or ask your NHS England local team for help.