Green End Dental Practice
At Green End Dental Practice you will find a welcoming, friendly environment where patient care and safety comes first
Our focus is on providing our valued patients with the finest care, a good quality service with all treatment options available to them. All our staff are highly trained and continue to develop their skills, so they can deliver the highest standards of customer care and clinical excellence to all our patients.
Our aim is not just to give you a great smile today but to provide you with the preventive care you need for healthy teeth and gums throughout your life.
The practice is situated in the house behind the green wooden gates next door to Whitchurch photography.
It is the patient’s responsibility to maintain their place on the NHS active patient list. .
Our patient attendance policy:
- Any adult patient that fails to attend, short notice cancels within 24 hours or is over 10 minutes late for their appointment twice within 12 months is removed from our NHS patient list and asked to find another dental practice
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he patient attendance policy is a deliberate system of guidelines manage the lack of dentists we currently have working within the NHS. The policy is a statement of intent and is implemented as a procedure or protocol.We will automatically remove patients from the nhs active list under any scheme when they have not attended the practice for a comprehensive examination as advised by the NICE Guidelines in the last 24 months. This is actioned to ensure we provide the best quality dental care to our patients, encouraging them to come for examinations regularly.
and/or
- Any adult patient that lapses two or more years between appointments is automatically removed from the nhs patient list.
While most patients respect the time they are allocated, patients arriving late, or not at all, prevent other patients from accessing care.
Our appointment reminder service was and always has been a complimentary service and was something as a business we used to personally pay for however, we have always reinforced the message that we kindly ask patients to not become reliant on this as it is not our responsibility to remind you to attend your appointments
Patients must attend regularly to keep up their place on the active NHS list. In England and Wales there is no such thing as registration. A dentist is only obliged to see you whilst you are in a course of treatment. After that if they have no capacity, they have no obligation to see you.
Problems finding an NHS dentist
If after contacting several dental surgeries you still cannot find a dentist accepting NHS patients, call NHS England’s Customer Contact Centre on 0300 311 2233.
NHS England commissions dental services in England and is required to meet the needs of their local population for both urgent and routine dental care.
Your local Healthwatch may be able to give you information about services in your area or raise a concern if you have one.
If NHS England has been unable to help you find a dentist and you want to raise your concerns about this, contact them on:
- email: england.contactus@nhs.net
- phone: 0300 311 2233
- visit the NHS England website
If you’re still not satisfied with NHS England’s response, you can take your complaint to the Parliamentary and Health Service Ombudsman.
Dental emergency and out-of-hours care
If you think you need urgent care, contact your usual dentist as some surgeries offer emergency dental slots and will provide care if clinically necessary.
You can also contact NHS 111, who can put you in touch with an urgent dental service.
Do not contact a GP, as they will not be able to offer urgent or emergency dental care.
When to go to A&E
Only visit A&E in serious circumstances, such as:
- severe pain
- heavy bleeding
- injuries to the face, mouth or teeth
If you’re not sure whether you should go to A&E, contact NHS 111, who will be able to advise you.
Dental Matters in Shrewsbury may be able to help 01743 341898
If you need to contact us to cancel or change an appointment and do not wish to call the practice, please email receptiongreenenddental@outlook.com